Real-Time Features

FYI Telco Works provides a suite of available real-time features with every 1300 number and 1800 number hosting plan.

Customer Tool Box

Add new services, change service configurations, make payments , view live call records, download CSV call records, download invoices, view past payments and more... 24/7 from anywhere in the world.

24/7 Real-Time Diversion Changes

With us, you can change your diversion online, in real-time, 24/7 from anywhere in the world. You simply login to our Customer Tool Box, make your diversion change and hit "submit". The diversion change is instant.

Time Of Day Routing

Direct calls based on the time of day. You can direct calls to multiple destinations at different times of the day 24/7 through our Customer Tool Box.

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Day Of Week Routing

Direct calls based on the day of the week including weekends and public holidays. You can direct calls to multiple destinations at different times of the week 24/7 though our Customer Tool Box.

Call Forwarding

Forward your calls to any landline, mobile phone, voice-to-email, or to anywhere in the world.

Multiple Call Overflow

Automatically handles overflow. If your destination number is busy or rings out the call auto-diverts to your secondary number. Our Customer Tool Box can handle up to three destinations.

IVR Prompting

Interactive Voice Response (IVR) connects callers to the right department or team.
You can choose from Simple IVR with up to nine menu items at a single level, and Complex IVR with up to nine menu items across five levels.
Unlike our competitors, you can make IVR changes live, in real-time 24/7 from anywhere in the world.

Whisper Alert

Know who's calling you. When you receive a call you will hear a pre-recorded "whisper" alerting you that the call is a 1300 or 1800 caller. Perfect for mobile users who want to identify if a call is a business call or private call.

Caller Indentification

You can set a custom caller id to be displayed on your answer point as the incoming caller id. This is useful if you have multiple incoming calls for different businesses to the same land line or mobile.

Business Introduction

Give your customers an introduction to your business before the call connects. A Business Introduction recording gives your callers comfort that you are expecting their call. With Business Introduction you will reduce the number of callers hanging up before the call is connected to you.

Live Call Reporting

View your calls as they are completed. A perfect solution if you missed a call. Simply view your live streaming call log and make a call back 24/7.


Voice-To-Email allows you to listen to your voice messages by email. Calls are recorded and emailed to your email inbox. Voice-to-email recordings can to emailed up to three email boxes. Works perfectly as a Call Overflow destination.

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